Nail the Prescreen, Land the Interview

Everyone knows the job interview is important. But what many don’t realize is that the real first impression happens much earlier, especially in hearing healthcare, where early impressions can shape your entire candidacy.

Yes, we are talking about the pre-screen call. That short, 15-minute checklist call to certify your experience and qualifications is more than just a formality, particularly for roles in audiology clinics and hearing care practices.

Don’t be deceived by its casualness, because that call is often the first real chance someone has to get a feel for you beyond your resume. And in many cases, it’s the moment that sets the tone for everything that follows.

Why the Prescreen Matters (more than you think)

Let’s start with the facts: first impressions matter…a lot. We don’t need to tell you that, though; you’re hearing care professionals, who rely on first impressions to build trust with your patients.

But when it comes to hiring, particularly in hearing healthcare, the prescreen is often where the real first impression happens. Whether it’s a casual 15-minute phone call or a quick video chat, these early interactions shape everything that follows.

In fact, here’s an alarming statistic for you: only 2.7% of healthcare job applicants actually make it to the interview stage.

Yup - these little pre-screens, they’re doing more than you think.

However, this isn’t about passing a test. Nor is it about catching you out or looking for the “right” answer.

It’s actually a vibe check.

This is where your people skills come in; the same ones you use every day with patients in a hearing clinic, whether you’re an audiologist, hearing instrument specialist, or front office coordinator.

Can you listen well? Think on your feet? Bring a bit of warmth and presence, even over a quick call? Because clinics aren’t just hiring technical skills - they’re hiring someone they can trust with their patients. Someone who gets it.

Common Prescreen Formats & What to Expect

Prescreens come in all shapes and styles. Sometimes it’s a recruiter asking the questions, sometimes it’s the hiring manager. But either way, it’s your audition moment. How you show up in that first impression matters. So, here’s what to expect:

Phone Screens

This is the most common type of pre-screen. And essentially, it consists of 15 to 30 minutes of your time to confirm basic qualifications (like your clinical experience, licensure) and gauge communication skills. While it’s easy to feel like “just another call,” think of it as a relaxed conversation that gives you a chance to highlight your most relevant experience.

Speak clearly, keep your tone upbeat, and be ready to share a concise overview of your clinical experience in audiology, hearing aid dispensing, or patient support. That way, whoever’s doing the screening can actually see you in the role, rather than making it feel like a routine checkbox.

Live Video Screenings

Depending on the recruiter, clinic type (private audiology clinic, ENT practice, etc.), or role you may be invited to attend a face-to-face video prescreen (Zoom, Teams, etc.).

You know what to do here: natural body language, smile, and make sure there are no glitchy connections or poor lighting. Before a video call, test your camera and mic, pick a quiet, well-lit spot, and dress a notch above casual (you can keep the indoor shoes on, no one is looking).

Treat it like an in-person meeting: maintain eye contact (look at the camera), nod when the other person speaks, and keep your notes handy. It’s amazing what a little preparation goes a long way in making a strong impression.

One-way (asynchronous) video interviews

Yes, these happen. Some clinics use one-way video platforms where you record answers to preset questions at your convenience. I feel you, these can feel a bit odd at first, because, well, there’s no one actually “on the other side” in real time. But some hearing health employers do use these. So, if you’re invited to complete one of these, try to:

Practice your responses in advance. Jot rough bullet points so you stay on topic.
Project energy, even though you’re speaking to a screen. Smile, vary your tone, and keep your posture upright.
Position your camera at eye level so you look engaged.
Dress professionally, because what you wear still communicates how seriously you take the process.

Key Takeaways to Nail the Prescreen

Remember, this isn’t about being perfect. It’s just about being prepared and present. Think of it like a warm-up, where you show your professionalism, mindset, and readiness.

So, here are some quick-fire pointers you can start implementing today:

Treat it like the real deal (because it is)
Research the clinic and its specialty (e.g., pediatrics, tinnitus, vestibular care, cochlear implants, etc.)
Know what you’re looking for—whether it’s a full-time audiology role, a part-time hearing instrument specialist job, or a front office position in a patient-centered clinic—and how the clinic will benefit from your skills and experience.
Speak clearly and with purpose
Don’t go to the screening with a “what can you do for me?” attitude
Don’t oversell or undersell yourself
Listen actively
Bring your patient-facing strengths early: empathy, calm under pressure, curiosity
Remember that hearing healthcare is a very small industry - bad impressions and “I am the greatest” attitudes won’t get you anywhere.

As an extra touch, send a brief thank-you note after your prescreen. If you have the recruiter’s email, a short message like:

“Thank you for your time today. I enjoyed learning about the clinic’s approach to vestibular testing and remain very interested in this role,” keeps you top of mind.

And remember to check in when appropriate. If they mentioned they’d reach out in a week, give them that week plus a day or two before politely following up:

“I’m still very interested and wanted to see if there’s any additional info I can share.”

Looking for Your Next Opportunity in Hearing Healthcare?

We work with hearing clinics, ENT groups, and private audiology practices across the U.S. who are actively hiring for roles like audiologists, hearing instrument specialists, and front office coordinators.

If you’re open to new opportunities - or just want to chat about what’s out there - get in touch with the team at Staffing Proxy.

We’d love to hear from you.